Mediating roles of frontline employees in transformative service processes
Mediating roles of frontline employees in transformative service processesAne Bast, Marit Engen, Maria RøhnebækJournal of Services Marketing, Vol. ahead-of-print, No. ahead-of-print, pp.-This paper...
View ArticleCommentary: developing a deeper understanding of resilience in service contexts
Commentary: developing a deeper understanding of resilience in service contextsValerie GoodJournal of Services Marketing, Vol. ahead-of-print, No. ahead-of-print, pp.-This paper aims to comment on...
View ArticleViewpoint: the evolving landscape of peer review
Viewpoint: the evolving landscape of peer reviewEmmanuel MogajiJournal of Services Marketing, Vol. ahead-of-print, No. ahead-of-print, pp.-The purpose of this viewpoint is to spotlight the role of...
View ArticleExploring the fear of missing out (FOMO) and customer bonds in service...
Exploring the fear of missing out (FOMO) and customer bonds in service relationshipsL. Jean Harrison-Walker, James A. MeadJournal of Services Marketing, Vol. ahead-of-print, No. ahead-of-print,...
View ArticleHow do physical and social servicescapes shape the effects of positive...
How do physical and social servicescapes shape the effects of positive affective displays on customer purchase outcomes?Pei-Chi ChenJournal of Services Marketing, Vol. ahead-of-print, No....
View ArticleMen’s transformative health service use: rethinking customer experience of...
Men’s transformative health service use: rethinking customer experience of vulnerabilityJacquie McGraw, Rebekah Russell-Bennett, Katherine M. WhiteJournal of Services Marketing, Vol. ahead-of-print,...
View ArticleService robot acceptance in museums: an empirical study using the service...
Service robot acceptance in museums: an empirical study using the service robot acceptance model (sRAM)Amy Wong, Jimmy WongJournal of Services Marketing, Vol. ahead-of-print, No. ahead-of-print,...
View ArticleReconfiguration and transformation for resilience: building service...
Reconfiguration and transformation for resilience: building service organizations towards sustainabilityArjun J Nair, Sridhar Manohar, Amit MittalJournal of Services Marketing, Vol. ahead-of-print, No....
View ArticleThe influence of seamless shopping experience on customers’ word of mouth on...
The influence of seamless shopping experience on customers’ word of mouth on social mediaJingwen Li, Yaping ChangJournal of Services Marketing, Vol. ahead-of-print, No. ahead-of-print, pp.-Despite the...
View ArticleImproving donation service design: expanding choice to increase perceived...
Improving donation service design: expanding choice to increase perceived justice and satisfactionNea North, Cornelia (Connie) PechmannJournal of Services Marketing, Vol. ahead-of-print, No....
View ArticleCo-creating customer experiences in service ecosystems: a study in a tourist...
Co-creating customer experiences in service ecosystems: a study in a tourist destinationDiego Monferrer Tirado, Miguel Angel Moliner Tena, Marta EstradaJournal of Services Marketing, Vol. 38, No. 10,...
View ArticleThe role of organizational resilience in SME service innovation and value...
The role of organizational resilience in SME service innovation and value cocreationEvelyn Lopez, Jose A. Flecha-Ortiz, Maria Santos-Corrada, Virgin DonesJournal of Services Marketing, Vol....
View ArticleService employees’ STARA awareness and proactive service performance
Service employees’ STARA awareness and proactive service performanceWon-Moo Hur, Yuhyung ShinJournal of Services Marketing, Vol. ahead-of-print, No. ahead-of-print, pp.-This study aims to explore the...
View ArticleHow do service innovation practices develop frontline employee resilience...
How do service innovation practices develop frontline employee resilience capabilities in not-for-profits?Fatemeh S. Shahmehr, Amrik Sohal, Seyed Mohammad Sadegh KhaksarJournal of Services Marketing,...
View ArticleConceptualization and validation of customer participation in health care: a...
Conceptualization and validation of customer participation in health care: a study on chronic illnesses managementMuhammad Junaid, Kiane Goudarzi, Muhammad Faisal Rasheed, Gilles N’GoalaJournal of...
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